p ma
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Why does tarif change takes 4 days to complete? Is it intentional that the network operator wants to double charge ? I had a Basic Tariff ending on 12 November. An hour before the end, I chose a new tariff plan. According to my previous experience, such a change came into effect in less than an hour. Yesterday, after the change request, I received an SMS saying that the new tariff plan would take effect on 15 Nov, while the current Basic tariff was renewed and charged. This is double charging!
11 people found this review helpful
congstar Services GmbH
November 12, 2020
Hello, this is a feedback channel for the app. Please contact the support with your request. (https://www.jamobil.de/hilfe-und-service/kontakt) Thanks and greetings Patrick