![](https://play-lh.googleusercontent.com/a-/ALV-UjVS846m64kSTfOM2QzfyZ1yx4w606TJ7FJ05EewjZkxAifb7v7I=s32)
Wolfgang Hoeflich
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Handling of payment services is pretty poor. After changing banks, I couldn't activate my new payment account through my FONIC online account, nor make a one-time payment through my FONIC account. When the account balance ran low, their system sent an SMS and asked to answer with "JA" to add money but "Sender doesn't support [SMS] replies", so an answer wasn't even possible. Finally, I had to buy an "Aufladekarte" at a grocery store. They need better programmers...
3 people found this review helpful
Telefónica Germany GmbH & Co. OHG
October 20, 2020
Hallo Wolfgang Hoeflich, thank you for your comment. I am sorry that activation did not work as expected. In order to deal with fraud we may mistakenly sometimes not allow immediate activation from a new account. Regards, Daniel
![](https://play-lh.googleusercontent.com/a-/ALV-UjUcierePqExK8NQ4iX3PQf4fKyGxpAyb_5lZuwKnPV3xWqoKoqm=s32)
Benjamin Schmitz
Unable to log in Pressing the log in button does nothing, so I'm unable to use the app.
2 people found this review helpful
Telefónica Germany GmbH & Co. OHG
December 14, 2020
Hi Benjamin Schmitz, thanks for your feedback. If the mobile number is not complete, the login button is inactive. I suppose that was not the case. Does your login work on www.fonic-mobile.de/login? If not, could you try and reset your password? If nothing works, please do not hesitate to get in touch with customer service. Kind regards Daniel