Heinemann

Heinemann App Team

About this app

Your personal companion for duty-free shopping, lifestyle and inspiration!

Discover a world of inspiration and exclusive content as you embark on your Heinemann duty-free shopping journey!

Let yourself be inspired
Experience a fascinating journey through our carefully curated content. From stories that capture the beauty and diversity of our world, to the latest trends and novelties, to useful knowledge and creative tutorials.

Discover the Heinemann world
Explore our stores at your departure airport even before your journey begins. Find out about current promotions at your departure airport and benefit from exclusive advantages from our partners.

Shop online
Discover our selection of high-quality cosmetics, exquisite spirits, first-class wines and be inspired by our products available exclusively for travelers - our coveted Heinemann Exclusives and Travel Exclusives.

Place your order directly in our app. You can have the products delivered to your home 6 months before departure or collect them directly from the Click&Collect counter on the day of departure.

Enjoy exclusive benefits
As a member of our Heinemann & Me customer program, you get access to exclusive coupons and promotions. Collect loyalty points and benefit from offers and services from our partners at various airports.

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We are aware that some of our users have been experiencing crashes with our latest update, and we are actively working on a fix, which will be released in the next few days. In the meantime, if you're having trouble launching the app, you can resolve this by clearing the app's data. To do so, please go to
Settings > Apps > Heinemann > Storage > Clear App Data.

If you need any help with this process or have further questions, don't hesitate to contact our customer support team at
[e-mail]. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

Ratings and reviews

Last version - is not working. Is not even opening. I had to use the web page to get the qr code scanned. And I cannot see the point for the purchase. Maybe because I used the voucher? But where to find the T&Cs? Why to make things complicated? Why not? :-) I deleted and reinstalled. Same problem!! Anyway, is not the first time I have such issues! Guys, please, use this apps in real time, I am sure you will be mad as well... :-(

Whenever I actually need this app, when I need to show my membership card in line at stores, it NEVER works. I need to stand aside from the queues, wait for long. Rebooting, reinstalling, nothing helps. It is like it has a blocking feature to prevent use when it actually matters. After logging in with my credentials why does it ask over and over for my account details on same phone? FIX IT PLEASE Should not be that hard

My Heinemann account was not instantly recognized. I waited about 30 min. The app works now. It's very convenient to preorder something and pick it up before the flight. In my case, I paid less because of a discount applied between preorder and pick up.

What’s new

We have successfully transitioned our CRM system to a new platform to provide you with a more stable and efficient experience. All existing data has been securely transferred, and you can continue working as usual. If you have any questions, our support team is happy to assist you.

We hope you enjoy our app and look forward to receiving feedback at: [e-mail]