Justin Eck
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depending on the device, the app may need to be open to work on the door sensors which is a little inconvenient, but not the end of the world. overall a good app! Bumping up to 5 stars for the prompt and unexpected customer service! Unfortunately my org doesn't have our sensors set up for hand wave, but that's a super cool feature!
3 people found this review helpful
Hi Justin, thank you for your comment. This may occur due to power saving settings on some devices. Navigate to your Profile Settings (top right of app) -> Hand Wave Unlock for our walkthrough on this issue. The Kisi Reader will also need to have 2FA disabled, see: docs.kisi.io/how_to_guides/access/credentials/enable_mobile_credentials
A Google user
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Thank you for reaching out, I appreciate that. This is most certainly a setup issue but perhaps even more than that an individual phone issue, based on a uniform software program that might not fit all phones. My wife's phone for example works just fine she has a Samsung 7 Edge, I have an LG v20 and can only open the entry Gates. I need someone to open the doors for the pool or remember to take the key fob. I set up both phones, hers and mine. Many people I talk to have the same issue.
16 people found this review helpful
Kisi Inc
December 15, 2019
Hi Steve,
thanks for replying! I did some googling and found out that many users are complaining about NFC performance of the LG v20. You say it works for the Gates but not for the pool – what error message/indication are you getting? Perhaps we can help. Feel free to reach out to support@getkisi.com so we can help troubleshoot.
Best,
Carl
Boxer Property
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I like this about because it save time getting in the building I'm working at and I believe if the hand wave app was working properly with this device just walking up to the door can save lives yesterday a tenant in the building client call her saying she was stuck in the elevator and I was able to get the fire department access fast and the lady was saved