Zeppelin Remote Service

Zeppelin GmbH

About this app

Zeppelin Remote Service allows remote maintenance of engines and systems worldwide, at any time and from anywhere in the world - even in regions where service calls cannot be made at short notice.

In the event of an emergency, the problem description, photos and videos can be exchanged via the chat platform. The chat features and video calls with AR capabilities enable remote fault diagnosis of machines, systems or devices. Service technicians can access systems without being physically present and call in additional experts as needed. If necessary, a service call is triggered. Thanks to the preparation and troubleshooting that has already been carried out, deployment times can be made more efficient and significantly reduced.

The application has many features:

-Real-time troubleshooting and resolution support
-Knowledge building and transfer through documented troubleshooting
-Reduce diagnostic costs
-Easier communication (audio, video, text)
-Bilingual user interface (German/English)

What’s new

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.