Zeppelin Remote Service

Zeppelin GmbH

About this app

Zeppelin Remote Service allows remote maintenance of engines and systems worldwide, at any time and from anywhere in the world - even in regions where service calls cannot be made at short notice.

In the event of an emergency, the problem description, photos and videos can be exchanged via the chat platform. The chat features and video calls with AR capabilities enable remote fault diagnosis of machines, systems or devices. Service technicians can access systems without being physically present and call in additional experts as needed. If necessary, a service call is triggered. Thanks to the preparation and troubleshooting that has already been carried out, deployment times can be made more efficient and significantly reduced.

The application has many features:

-Real-time troubleshooting and resolution support
-Knowledge building and transfer through documented troubleshooting
-Reduce diagnostic costs
-Easier communication (audio, video, text)
-Bilingual user interface (German/English)

What’s new

- Use AI-powered voice input to intelligently structure and fill ticket fields – now also available on Android (deactivated by default, available upon request).
- Identify equipment faster with new asset thumbnail images.
- View linked maintenance plans and upcoming dates directly in the asset details to better track preventive work.
- Find work orders and past activities quickly by filtering the asset maintenance history by maintenance plan.