Mein Vonovia

Vonovia SE

About this app

Paperless, sustainable, digital

One click, everything at a glance. With the "My Vonovia" app, Vonovia brings you everything to do with living on your smartphone. We want to make the housing market more digital and sustainable. No tons of paper for rental contracts, all services directly on the device and always up-to-date for everything to do with your own home. With transparency and proactive communication by our customers in the digital home.

Key features of the app:
Search & find new available apartments and parking options at Vonovia
Conclude rental contracts digitally and paperlessly in the app
Your device as the center of all notifications about work on the apartment or building
Organize services and appointments easily yourself
Track the status of your request online in real time
Personal mailbox with all Vonovia documents at a glance
Useful tips, news and information about your home and the neighborhood

As a tenant at Vonovia, you can use the many advantages and services whenever and wherever you want - quickly and easily.

Your satisfaction is important to us, which is why we are continuously expanding the app with new functions - help us with your feedback as a store review or send us an email to: [e-mail]

Ratings and reviews

Like your company is not incompetent enough to communicate basic requests from tenants, your app is equally rubbish. I get verbal agreement with your real estate agent, but then you keep cancelling my contract. Then, after numerous calls (by a friend who speaks German, because you don't offer English support), you inform me via no-reply email that my contract is updated and I can "easily" find it in the app, I go there and still receive the same error. How come you're not bankrupt yet?

The app has horrible UX and is borderline unusable. - Despite handling all correspondence with the real estate agent and receiving the mail with the credentials to sign it, only my partner, who happens to be listed first (by chance, "Ladies First", or alphabetically, who knows?) gets to access our rental agreement. - the app does not accept uploading proof-of-income as PDFs - the single most common format for documents. - no way to review if the correct file was selected. - crashes.

I posted a first review and it was sorted out and that was good but the app still has some serious issues like the language and also the app is really not helpful because I have sent some documents over which is needed and I have still not got a reply and it's almost a month so the app is not really useful unless vonovia wants to send you documents which are also not really useful then yeah

What's new

Spannende Neuerungen & Verbesserungen: Erklärvideos, die komplexe Themen rund um Ihre Nebenkostenabrechnung erklären. Neue Statusanzeige zum aktuellen Fortschritt Ihrer Nebenkostenabrechnung. Absprung zu unserer Stellenbörse für Ihre Karrieremöglichkeiten. Weitere exklusive Angebote und Services direkt bei Vertragsabschluss oder in Ihrem Angebotsbereich. Optimiertes Nutzererlebnis durch Bugfixes und bessere Stabilität. Wir freuen uns auf Ihr Feedback und wünschen viel Freude mit der App!