My WebID

WebID Solutions GmbH

About this app

My WebID
• all identification procedures and e-signature via one app
• data protection compliant according to GDPR, server in Germany
• from the inventor of online video identification for the highest level of security (anti money laundering law-compliant video identification for banks)

With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps.

1. Download the app 2. Follow the instructions 3. Enter your TAN - done. Your legally valid electronic signature with e-signature is just as easy.

The My WebID app only needs authorization for the camera.

Tips:
• Make sure you have a stable internet connection to ensure smooth operation. WiFi is better than mobile data.
• Good lighting helps to identify the ID card.
• The ID document should be clean and undamaged and not covered by your hand.

Ratings and reviews

Frustrating to get it to work when taking your portrait. Tiny text with recommendations what to do, is nearly impossible to read. Then because it's is at bottom of screen, your eyes are practically closed when your trying to read the instructions, to it can't get a good image of you. Poorly thought through.

Unfortunately it has random issues with the camera where the attendant can only see a black screen and there is no option to restart the camera. It is necessary to leave the call, start a new session and restart the whole process. I have to use this app three times (maybe 4), from two different smartphones. This issue happened once in each device. Communication works fine like other similar apps, but be prepared to spend more time if no other option is available. It would be nice to fix.

I don't know how they hire people, but they definitely hired the ones with the most miserable lives ever. They will just drop the call without helping you resolve your problem, or just even a polite "goodbye" would be nice but nooooooo. The user interface is so bad. The "switch camera" button is not there and their solution is just to drop your call. Companies should not use this for identification. They are being ripped off.