Custom.MVNO - Onboard. Engage.

Separate Reality ltd

About this app

Customise the Separate Reality white-label MVNO app to reflect your business. With a quick time to market and low cost of change, bring the power of tailored digital experiences straight to your customers’ pockets. Engage effectively. Grow your relationship.

- ONBOARD
Bringing in customers has never been simpler. Our in-app processes allow for a
hassle-free signup with ID scanning, eSIM support, and port-in weaved into the experience.

- MANAGE & VIEW
Give your customers more control with intuitive selfcare. Give them meaningful user journeys which enable them to: manage their plan; add lines of service; manage their profile and stored payment settings; view their invoices; analyse their usages, and many more.

- SHOP & PAY
Reduce drop-off and increase customer satisfaction. With guided shopping experiences, parked baskets, and fully integrated payment options, empower your customers with hassle-free top ups, add on purchases, and bill payments. Offer a multitude of payment methods from card to cash, direct debit to service balance, loyalty points to mobile wallets. Encourage community through gifting, economics through swapping, and personalisation through build-your-own.

- ENGAGE WITH YOUR CUSTOMERS
Foster loyalty by actively engaging with your customers. From balance alerts to bill reminders, sales events to product promotions, upgrades to outages, send targeted push notifications or direct messages straight to the app inbox.
Reduce contact centre traffic with FAQs and useful videos that can be managed on-the-fly.

- KNOW YOUR CUSTOMERS
Find out more about what your customers really want. Get to know your customers through incentivised questionnaires, feedback forms, daily polls and more using your favourite customer insight tools like Wufoo.

- EXPAND YOUR APPEAL
Partner up! Increase your offering and reach a wider target audience through innovative business ventures such as concert tickets, taxi reservations, or just simply product resale initiatives.

- PERSONALISE
Your app experience will always be aligned with your brand. The SR solution stack enables you to react quickly and effectively to the market to stay ahead of the curve.

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To access the app, please contact [e-mail] to request login credentials.
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Find out more about Separate Reality and our digital products at https://www.separatereality.co.uk
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What’s new

Introducing the Custom.MVNO selfcare application.