FruitPunch Chatbox
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About this app
FruitPunch Chatbox puts your support inbox in your pocket. Your website chat is answered by an AI assistant that knows your business. When a visitor needs a person, the conversation lands in the app and your team takes it from there.
Reply from anywhere
- One inbox with three views: Mine, Unassigned and All.
- Every waiting conversation shows how long the visitor has been waiting, so the oldest chat is never forgotten.
- Write a reply, and the visitor sees it in the chat on your website right away.
One person per conversation
- Claim a conversation and your teammates see that you are handling it. Nobody answers the same visitor twice.
- A claim returns to the queue by itself if you go quiet, so no chat gets stuck.
- Owners and admins can take over a conversation. When you are done, mark it resolved or hand it back to the AI assistant.
Alerts that matter
- Get a push alert when a conversation needs a person and nobody has it.
- Get an alert when a visitor writes back in a conversation you hold.
- You are never alerted about chats someone else is handling.
- Set yourself Away, or pause alerts at night with quiet hours.
Know how support is going
- Conversations, messages, escalation rate and visitor satisfaction for the last 7, 30 or 90 days.
- See which website widgets bring the most chats.
Manage your workspace
- Create and edit AI agents: persona, language, fallback message and escalation rules.
- Manage chat widgets, and choose which knowledge bases each widget uses.
- Add knowledge from text, web pages and files, and see which documents are ready.
- Invite teammates and set their roles: owner, admin or member.
- Try your agent in the test chat before visitors do.
Made for small teams
- English and Bahasa Indonesia.
- Light and dark appearance, large text support and screen reader labels.
- Subscriptions are available in the app.
You need a FruitPunch Chatbox workspace to sign in. Create one at chatbox.fruitpunch.dev.
Reply from anywhere
- One inbox with three views: Mine, Unassigned and All.
- Every waiting conversation shows how long the visitor has been waiting, so the oldest chat is never forgotten.
- Write a reply, and the visitor sees it in the chat on your website right away.
One person per conversation
- Claim a conversation and your teammates see that you are handling it. Nobody answers the same visitor twice.
- A claim returns to the queue by itself if you go quiet, so no chat gets stuck.
- Owners and admins can take over a conversation. When you are done, mark it resolved or hand it back to the AI assistant.
Alerts that matter
- Get a push alert when a conversation needs a person and nobody has it.
- Get an alert when a visitor writes back in a conversation you hold.
- You are never alerted about chats someone else is handling.
- Set yourself Away, or pause alerts at night with quiet hours.
Know how support is going
- Conversations, messages, escalation rate and visitor satisfaction for the last 7, 30 or 90 days.
- See which website widgets bring the most chats.
Manage your workspace
- Create and edit AI agents: persona, language, fallback message and escalation rules.
- Manage chat widgets, and choose which knowledge bases each widget uses.
- Add knowledge from text, web pages and files, and see which documents are ready.
- Invite teammates and set their roles: owner, admin or member.
- Try your agent in the test chat before visitors do.
Made for small teams
- English and Bahasa Indonesia.
- Light and dark appearance, large text support and screen reader labels.
- Subscriptions are available in the app.
You need a FruitPunch Chatbox workspace to sign in. Create one at chatbox.fruitpunch.dev.
Reply to your website visitors from your phone: AI chat with human handoff.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesPersonal info, Financial info and 3 others
- Data is encrypted in transit
- You can request that data be deleted
What’s new
First release.
App support
About the developer
Toto Prasetyo
totop275@gmail.com
Ngumpul, 02/04 Kedungumpul, Kandangan
Temanggung
Jawa Tengah 56281
Indonesia
