Hạ Tầng: Chat bán hàng & CSKH

SotaLabs

About this app

Respond to all customer messages directly on your phone. The infrastructure collects messages from your website, Zalo, Messenger, Instagram, and email into a single inbox, with an AI assistant responding to customers 24/7 when you're busy. Designed for customer service teams and business owners using the hatang.dev platform.

RESPOND TO CUSTOMERS ANYWHERE
• Receive instant notifications when customers message, when you're assigned tasks, or when reminders are due
• Respond with text, images, and attachments; Insert sample replies using a forward slash (/)

• Internal notes that customers can't see
• Know which messages have been sent, viewed, or failed to be sent

TEAMWORK
• Assign conversations to yourself or colleagues, label them, set reminders
• Mark as processed or assigned to yourself with a single swipe
• Find all conversations by name, email, message content, or label

OVERVIEW FOR BUSINESS OWNERS
• Things that need your attention immediately: customers waiting for a reply, unpaid orders, overdue requests
• Revenue, orders, and payments for the day

• Create a new business and set a logo directly in the app

MULTI-CHANNEL, ONE MAILBOX
• Live chat on website, Zalo OA, Facebook Messenger, Instagram, and email in one place
• AI assistant (chatbot) provides advice, answers frequently asked questions, and helps close deals 24/7, transferring to staff when needed
• Calendar Use customer, order, and label management as a lightweight CRM for your shop.

CUSTOMIZE TO YOUR WORK STYLE
• Quiet hours, mute notifications, choose the types of notifications you want to receive

• Vietnamese and English, light and dark mode interface

Application for employees and business owners with hatang.dev accounts. Log in using a code sent via email or Google. Don't have a business yet? Create one in the app and invite teammates from the dashboard.