Proxylang LiveChat

Titus Decali

About this app

Proxylang LiveChat is the agent console for Proxylang. It puts the conversations from your website in your pocket.

Your visitor writes in their language. You write in yours. Each of you reads the whole conversation in your own language, translated as it is sent. Neither side has to switch, and neither side sees a translate button.

Features:
• Read every open conversation across all of your domains in one inbox
• Get a notification the moment a visitor writes, with an unread count on the icon
• Reply, and see what your visitor actually sees in their language
• Send photos
• Search your conversations
• Hand a conversation to a teammate, one at a time or in bulk
• Keep saved replies for the questions you answer every day
• See when a visitor is typing, and when they have read your reply
• Edit or delete a message you have already sent
• Resolve a conversation, and have it reopen by itself if the visitor writes again
• Report or block a visitor who is abusing the chat
• Set yourself online or away, so teammates know who is covering
• Pick up on your phone a conversation you started on your laptop

Who should use Proxylang LiveChat?

Support and sales teams already using Proxylang on their website. You need a Proxylang account to sign in. This app does not create one.

The interface is available in English, Korean and Japanese. Conversations are translated across far more.

What’s new

Visitor messages now always show translated. Small fixes.