ThumbsUp – Touchless Feedback

Improvis LLC

About this app

ThumbsUp is a touchless customer feedback platform designed for physical businesses. It transforms a compatible camera-equipped tablet into a fast, contactless way for customers to rate their experience using simple hand gestures.

Customers stand in front of the device, show a hand gesture, and hold it briefly. ThumbsUp uses computer vision to detect the gesture, translate the thumb angle into a customer satisfaction score from 0 to 100, and securely send the feedback to the connected ThumbsUp analytics platform.

Designed for customer-facing environments, including:

• Retail stores and supermarkets
• Restaurants and cafés
• Shopping centers and malls
• Airports and service counters
• Banks, clinics, hotels, and public service locations

Key features:

• Touchless, gesture-based customer feedback
• Real-time camera-based hand detection
• Customer satisfaction scoring from 0 to 100
• Full-screen feedback experience
• Remote device configuration and license management
• Secure feedback submission for analytics and monitoring
• Optimized for managed Android tablets
• No QR code, app download, login, or physical contact required for customers

ThumbsUp helps customer experience and operations teams collect more feedback at the moment of service. Through the connected analytics platform, managers can monitor customer satisfaction, identify trends, compare locations and performance, and respond more quickly to service issues.

This application is the on-site feedback component of the ThumbsUp platform. A ThumbsUp business account, compatible device, and active license are required. The application is designed for business deployments and is not intended for personal consumer use.

Want to bring ThumbsUp to your business? Visit **thumbsup.digital** to learn more and contact our team.