![](https://play-lh.googleusercontent.com/a-/ALV-UjUrzti8vsJUliclvFwFyI7xA6OCvOO89aUfIY3XCZjVP1VahWW9=s32)
Joseph Katala
I always have to reinstall or delete data and cache for me to then have to use the recovery password over and over again in order for me to gain access. Otherwise it makes me wait till my hair turns grey and never loads. Especially when I tap a notification. I understand that it automatically logs me out for safety reasons. Bust everytime I try to log back in or open the app again it never stops loading. I dont know if it's the brand colors but that green is too bright
8 people found this review helpful
Hi Joseph💚! Thank you for reaching out to us with your feedback and for your patience. We sincerely apologize for the inconvenience you’ve been experiencing. Kindly send your SPENN phone number for further assistance via mulenga@spenn.com Best regards, Mulenga.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU7R-Y7vz97FTU7uxPokxqCPWE59TlG_wqZ52X9GyU8XeR-gaT_=s32)
Mercy Mkandawire
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I Love the app n there services n all the way to the customer care services are good that theresa lady is doing a good job ,the savings n the interest on top it's just great, keep on adding more bank apps n more mobile transactions,make it one app with all mobile services, though I have a request , kindly stop that notification message of "your session has expired, please log in again", showing on the screen in full ,it's disturbing especially when u r doing another transactions
39 people found this review helpful
Dear Mercy! Thank you for your valuable feedback. We are happy you love the app can you kindly share your number at caroline@spenn.com so we can get more information on the error? We look forward to hearing from you. We appreciate you! Best regards, Caroline.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXgKbNx6gsixoncBkcWeiTS3mZp0p35Dv8Jl9smeH90iXVHrNfw=s32)
Brian Phury
I think it's a great app, but I don't like the authentication process being a developer I feel like there is ways you can verify it's me without me having to wait till your customer care is open. Especially with the fact that my account balance is zero I recently felt like your updates are amazing and wanted to resurrect my account but am an unable to because I don't know the six word recovery password. Which I am sure I didn't set.
6 people found this review helpful
Hi Brian💚! Thank you for your feedback and for raising your concerns with us. This is well noted. Kindly provide your phone number via mulenga@spenn.com for quick resolution. We look forward to hearing from you. Best regards, Mulenga.