ECI MobileTech

ECi Software Solutions

About this app

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.

MobileTech features include:

• Empower techs to manage their own calls and inventory.

• Quickly view parts availability from all warehouses, including technician car stock.

• Real-time GPS monitoring.

• View technician activity through the dispatch console.

• Perform tech-to-tech parts transfers.

• Add file attachments to service calls.

• Capture and store signatures.

• Easily search calls by status, tech, customer, or equipment.

• Individual and group tech-to-tech chat for faster service completion time.

Ratings and reviews

I use this app daily for work. I don’t believe all the bad reviews are warranted. Some, definitely. My problem is with the last update or two. Most recently they changed the app to where you have your section where you leave call notes/remarks and limited it to 255 characters. That is not nearly enough. Second, now it seems like the only way to use it is to have location services set to always on. My boss can know where I am while I’m on the clock. But when I’m not, I don’t want them to know.

Zero offline capability (not every place has cell/wifi service), constant lock ups and freezes, endless out of sync errors that never resolve, randomly will completely drain your battery in a few hours "just for fun" typically in the evening (I suspect something is getting stuck in a loop trying to talk to a server, but someone didn't know enough about timeouts to not have it run away...) This is easily is one of the worst apps I've ever had the misfortune to be required to use.

Confusing for the field techs. When the techs view open calls, the only truly useful information is the location name. If they are servicing multiple machines at a single property, there is nothing that tells them what machine is on the ticket without first opening it. Location remarks should be in that initial snapshot. We've also experienced the app freezing up and the techs have to reboot their phones to regain access.

What’s new

- Automatically send the PDF summary to designated email recipients.
- When the permission is enabled, technicians must collect a customer signature prior to completing a service call.