Octopus Energy
3.5star
6.6K reviews
500K+
Downloads
Everyone
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About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
3.5
6.6K reviews
J Tinsley
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March 14, 2023
As a new customer it's not a good start! The app often crashes on launch. I then need to force close my recent apps to launch again. No readings for my smart meter 30 minute automatic readings. I never had an issues using the Bulb app and viewing readings. I've contacted Customer Support. Very poor! No help and very long reply! EDIT: These issues have been going on for over two weeks.
22 people found this review helpful
Octopus Energy
March 14, 2023
Hi there, thanks for your patience. If I’m looking at the right account you should be able to see yesterday’s usage — we wait until we have the readings for the whole day, that’s why it can take 24/48h to update sometimes.
Alex Liivet
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March 15, 2023
Does what it needs to do. Likes to throw up spurious "we can't connect to your gas meter" errors if you view your usage on Monday but Sunday's readings haven't loaded yet - though I can live with that. More irritating is how it keeps asking me to login again at random intervals. Can't work out any pattern to the app doing this, but it feels too frequent for it to be intentional.
7 people found this review helpful
Octopus Energy
March 29, 2023
Sorry about that Alex, the latest version comes with a few fixes that should prevent this from happening as often. We’re changing the message on the Usage tab when your smart meter data isn’t available yet, most of the times it simply means we haven’t added the figures yet as it can take 24/48h to get to us 🐙
Nicholas Cooke
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February 17, 2023
A really good reliable app. I find the usage bars excellent. I have two slight grilled though. The slightly important one is that the scale of the bar charts changes day to day. This can give a poor impression of the comparative usage. Also the calibration of the vertical acid is weird. How about marking it in regular numbers like 5's 10's, 2's etc. It takes a bit of programming but can be done. I know because I have done it myself in a BASIC programme that I wrote 50 years ago.
26 people found this review helpful
What's new
We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.
