Octopus Energy

23.6K reviews
Content rating
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About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account
Updated on
17 Jun 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Device or other IDs
This app may collect these data types
Personal info, App info and performance and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

22.6K reviews
Zanzibar Bartokomous
20 July 2023
This version of the app is really nice. I think everything is an improvement over the previous. Better ui graphics, slimmed down sections, usage graphs navigate better, and the bills/activity is now useful. Add real time market rates for solar buyback and you've got a winner. Update: just keeps getting better. Feedback was taken seriously and Im so glad to see how well they were able to implement those nice-to-haves. Every interaction Ive had with them has been forthright & friendly.
19 people found this review helpful
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Stephen Carboni
5 December 2023
I only use this for taking readings, but I really find two things strange: 1. If you switch the phones torch on while taking your reading, the confirmation screen disables it. Why? I may still be wanting to look at the physical meter 2. The same confirmation screen has numbers in the doodles in its background. I do not want to see random numbers anywhere if I'm busy making sure a reading is correct. I understand they are supposed to represent filled in readings, but they are distracting :)
11 people found this review helpful
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Octopus Energy
12 December 2023
Thanks Stephen, that’s really good feedback 👍🐙
Ben Protheroe
11 June 2024
Consistently does not work. On par with their website, which also never works either. Edit - thanks for your response but you misunderstood my sentiment. Unfortunately, it's the app and website I struggle with because it frequently won't allow me past a loading screen! Particularly annoying when I'm trying to retrieve data on my account. Reference the smart meter, it's not possible to install where I live; your engineer informed me of this when they came out to conduct the installation.
2 people found this review helpful
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Octopus Energy
11 June 2024
Hi Ben, without smart meters that share your consumption daily, we rely on the meter readings you send us to calculate how much was used and email you bills. We send you a reminder every month for an accurate statement without estimates, which are never 100% accurate. You have this option in the Usage tab in the app.

What's new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.