
Dominik Lindenberger
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DONT EVER CONTRACT WITH THEM. IF YOU PLAN ON CHANGING, THEY WILL MAKE YOUR LIFE MISERABLE AND WILL IGNORE ANY OF YOUR REQUESTS. WORST CUSTOMER EXPERIENCE EVER. Many places in app don't load properly. Communication is unclear. Information not up to date. Update: Removing the one remaining star.
8 people found this review helpful
Endesa SA
January 14, 2025
Hello Dominik Lindenberger! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

Iacob Ovidiu
Worse app ever! It crashes all the time, and every time I try to click on any option, it works extremely slowly! Also, I'm trying to pay my last bill, and the app doesn't let me! The support doesn't speak English!
Endesa SA
February 16, 2025
Hello Iacob Ovidiu! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

K W
So I took a note of my energy usage last month and in the 10 days prior to billing, according to the app, I used treble my usual energy consumption! Two of those days the house was empty but it shows extremely high energy consumption. Something has to be wrong with the app, my meter, or the reading. Now I have to contact customer service, which is an entirely unpleasant experience. The app doesn't allow screenshots which is very inconvenient as I have to physically write down the consumption.
6 people found this review helpful
Endesa SA
January 25, 2023
Hola Karen, una disculpa por adelantado. Para que podamos ayudarte a entrar con más detalle en el problema que tienes y darte el soporte que necesitas, contáctanos a través de https://www.endesa.com/es/te-ayudamos o de nuestro whatsapp 645 581 820 y tramitaremos tu caso en el menor tiempo posible. Un saludo.