Heymondo - Travel Insurance
3.5star
484 reviews
100K+
Downloads
Everyone
info
About this app
These services will make your life easier while traveling:
24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.
Always close to you. Heymondo
24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.
Always close to you. Heymondo
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.5
480 reviews
Alberto Mares
- Flag inappropriate
October 18, 2025
Don't use this insurance. I tried to use it but they said that it only applied for US Residents. During the purchase there was no advertisement or notice to inform that detail. I tried to get a refund and they said they couldn't do it. This was for a trip in japan for a knee cap pain. Look for any other option on the market.
Heymondo
October 23, 2025
Hello Alberto, thanks for your review and we’re sorry for this inconvenience. Unfortunately, your policy isn’t valid as it was purchased as a US resident. Our team has processed the refund for it, and one of our agents contacted you to inform you.
Basil Yokarinis
- Flag inappropriate
- Show review history
May 27, 2023
Be cautious with these guys. Buying the insurance, in the past, has been inexpensive and easy. I have never tried to make a claim, that would be the true deciding factor for this, however, it's a big red flag when the app, and the website (mobile and desktop) are all buggy. I get an error when trying to purchase, because my end date gets replaced by "invalid date", and there is no way to fix that, also no customer service available (outside of emergencies) on weekends.
7 people found this review helpful
Heymondo
May 29, 2023
Hi Basil, we are sorry for the inconvenience. Please bear in mind our office hours are from Mon to Fri from 9am - 6.30pm GMT+1. For urgent matters you can contact with our 24h assistance phone number that appears in your policy. However, we see in our records that one of our agents reached you offering help. We are at your disposal. Heymondo.
Amandine Gauthier
- Flag inappropriate
August 9, 2025
WORST Travel insurance so far Been traveling for five years, had April then Chapka, had to change for Heymondo since I was out of Europe for more than 2 years. Worst experience as an insurance so far... easy they didn't pay/reimburse anything, first time I needed them was for a cough in Indonesia, she asked me when it started said approx 1month (didn't know the exact date), we cannot cover any doctor since you started your contract 3 weeks ago!!!
1 person found this review helpful
Heymondo
August 14, 2025
Hello Amandine, we’re sorry your experience didn’t meet expectations. Your policy covers only events after purchase, so pre-existing conditions aren’t included. The long stay plan has a €200 deductible. Our team has tried to reach you to clarify your coverage, please reply if you need further assistance. Kind regards, Heymondo team
What’s new
Continued usability and design improvements
App support
About the developer
SMART INSURANCE CORREDURIA DE SEGUROS SL.
it-notifications@heymondo.com
CALLE ALABA 140
08018 BARCELONA
Spain
+34 690 82 93 29