Heymondo - Travel Insurance
3.4star
264 reviews
100K+
Downloads
Everyone
info
About this app
These services will make your life easier while traveling:
24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.
Always close to you. Heymondo
24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.
Always close to you. Heymondo
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Messages
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.4
260 reviews
Álvaro Pérez
- Flag inappropriate
June 10, 2024
I'm only speaking about the app no the business. I've already paid my insurance now I want to open the app. I select the first option where it mentions that I could register or log in. But I can't find the registration page I'm only allowed to log in or forgot my password which does not send an email. Which makes the app useless and a frustrated customer
Heymondo
June 11, 2024
Hi Álvaro, we're sorry you are having trouble with the App. If this is your first time, please submit your policy's ID/passport number and choose a password. For help, contact us at hello@heymondo.com or via WhatsApp at +34 627 283 366. In case of an emergency, contact our 24h assistance using the number in your policy.
Gorica Bratić
- Flag inappropriate
March 14, 2024
App does not contain a history of calls, a history of messages to client service, etc. This is important because I asked for help through the app, and I did not receive it, and I did not have proof of calls. Also, when I asked for assistance, I had to provide again all of my information. I expect such information should be directly available if I make contact through the app as I did. I would not suggest this insurance because it is scary when you need help and you don't receive it.
2 people found this review helpful
Heymondo
March 18, 2024
Hi Gorica!
Apologies for the inconveniences you had in contacting our assistance team. Sometimes if the internet connection is not stable enough, it is better to use a regular phone call.
From what we know, the assistance plataform offered you a solution to your needs.
We will take your feedback into account to improve for the future.
Basil Yokarinis
- Flag inappropriate
- Show review history
May 27, 2023
Be cautious with these guys. Buying the insurance, in the past, has been inexpensive and easy. I have never tried to make a claim, that would be the true deciding factor for this, however, it's a big red flag when the app, and the website (mobile and desktop) are all buggy. I get an error when trying to purchase, because my end date gets replaced by "invalid date", and there is no way to fix that, also no customer service available (outside of emergencies) on weekends.
1 person found this review helpful
Heymondo
May 29, 2023
Hi Basil, we are sorry for the inconvenience. Please bear in mind our office hours are from Mon to Fri from 9am - 6.30pm GMT+1. For urgent matters you can contact with our 24h assistance phone number that appears in your policy. However, we see in our records that one of our agents reached you offering help. We are at your disposal. Heymondo.
What's new
Continued usability and design improvements