Jonathan Sims
I am quite happy with my therapy but this app has become almost unusable on my android phone. I am constantly logged out and cannot get my messages, appointment rescheduling is non-existent, the UI is constantly breaking (I can't send messages longer than one line because it causes the send button to disappear), and the worse part is that any technical issues have to be addressed with my therapy provider instead of a dedicated IT group. Absolutely worst app on my phone.
7 people found this review helpful
Zixaphir Moxphar
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I want to start by saying I love my experiences with the professionals I use this app to see, but the app itself is awful. I've run into countless software issues and the app refuses to remain logged in. The app uses the least secure authentication method in general use -- SMS authentication, and it is not two-factor. The feedback section does not currently function. Typing a message that is too long pushes the submit button off-screen, and this is just what I've run into *today*
7 people found this review helpful
SLOTH13888
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The app is a cool thought. But everything else is Trash. I was very excited when I started. First interactions were great. After 2 or 3 sessions my prescriber left. Now I've went through 5 different prescribers over the last 2 years. They move on or just disappear. So frustrating. Now I have been removed from the program for inactivity. I asked multiple times for an appointment but never received a reply. Just wow.
7 people found this review helpful
Valera Health LLC
January 26, 2024
Thank you for sharing this experience. We appreciate feedback and we're sorry that we didn't provide the type of service we pride ourselves on. That's not what we want anyone to experience. If you would like to share more you can contact us at wellness@valerahealth.com, we would love the opportunity to learn how we could have served you better.