myElpedison

Elpedison S.A.

About this app

Elpedison offers its customers a wide portfolio of electronic services that make their everyday life easier.

Specifically, the myElpedison service platform offers:

- The "At a glance" service, through which the customer will be able to see the list of meters that have a due amount and make a payment for the total amount owed to Elpedison.
- The "My Meters" service, which allows the customer to view basic meter info and also select the meter that he/she wants to display and navigate.
- The "My Consumption" service, which offers graphs of customer consumption over time, either in kWh or in euros. The service also shows a list of the 12 last measurements regardless of origin [Customer measurement or HEDNO (DEDDIE)].
- The "View My Bill" service, whereby the customer can see all of his electricity bills and get his current bill immediately and quickly. The customer will also be able to see the payment history of his/her meter.
- The "Online Payment" service, which allows for immediate and quick payment of the bill, electronically, in a completely secure environment. The customer will also be able to see the payments performed during the last 5 days through the myElpedison platform.
- The "Count on Your Own" service, which allows the customer to register his meter readings electronically.
- The "myElpedison Profile" service, through which the customer can change individual details of the myElpedison service profile.
- The "Billing Preferences" service, whereby customers currently receiving their bill at their physical address can activate the ebill service.
- The "Personal Information" service, where the customer can modify specific information about him/her.
- The "Private Messages" service, through which the customer can receive direct personal messages from Elpedison.
- The "My News" service, where the customer can learn the latest news from Elpedison.
- The "My Opinion Matters" service, where the customer can provide feedback on the app.
- The "Frequently Asked Questions" service, through which the customer can find the most frequently asked questions and answers regarding Elpedison customers.

For more information and / or remarks, please contact us at 18128 by email at [e-mail].

Ratings and reviews

As an app it is designed to be user friendly. The point is the app gets stuck on the loading screen. This takes place quite often.

Why updating an otherwise quite good app! It is now quite confusional. The sector 'at a glance' shows nothing! the sector 'view my bill' shows apparently the bill that needs to be paid! next step is going to 'online payment ' which is still 0, so it has to be MANUALLY amended 🤦! Even after that and payment is done and processed the paid bill still showing rather than be marked as paid! Had to call the customer service to actually confirm that my bill was paid! Such a pity!

Gotta to give it to them, it's is the best app of any electric providers at the moment. though I have one in mind who is coming very close.

What’s new

- Integration of Multi-Factor Authentication (MFA) for enhanced account security
- New Elpedison Experiences section with contests and exclusive benefits
- Ability to activate standing orders with a card, even with a zero balance