j c
This app worked well for a very short time. Doesn't matter how many services I select. It defaults to 15 min for 4 services. Arms take longer than that alone. I searched for other locations to book an appointment. I received a call from wax center telling me, "they don't have anyone by that name working there. And, they offer these services. I booked at a different location, and they also stated, "we doo offer that service, but the 3 people you mentioned don't work there.
1 person found this review helpful
A Google user
So I love this app for most part. It periodically goes down for whatever reason (at least 3 weeks recently) so I couldn't schedule through the app or anything. Also it resets my default home location to a completely different one in another state even though I've deleted and re-downloaded app as suggested by my local center so that's a little annoying to deal with every time. I like that (when app is operating) I can select my waxer and the calendar/time format to see availability
3 people found this review helpful
European Wax Center
January 6, 2020
Hello, we apologize for this. We are facing a technical issue. It will take some time to resolve it. Request you to please send us to note on ewcplaystore@gmail.com so, we will inform you once it up & running.
B Smit
The update is terrible. The link to schedule appointments opens the browser, defeating the purpose of the app. I have nothing showing in my upcoming appointments, my wax pass, points aren't showing, as if it doesn't even recognize my log in. If it's not broken don't fix it. There is no benefit or convenience to use the app now. And before you respond saying email us, how about just fixing the issue across the board, as you are being inundated with like complaints, so this isn't a small issue.
3 people found this review helpful
European Wax Center
December 16, 2020
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, Please send us a note at ewcplaystore@gmail.com so that we can follow up.