My DNA

DNA Oyj

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About this app

With My DNA, you can manage your key customer issues easily via one app:

• View and pay your invoices
• Update and manage your services
• Get to know your services
• Manage your company's services
• Contact our customer service
• Find and visit the nearest DNA Store

My DNA provides you with new contents and features all the time. Download the app and let us know what your expectations are regarding it and your DNA customership. What’s your My DNA like – now and in the future? All feedback is welcome as it helps us develop the app!

The accessibility statement can be found at dna.fi/saavutettavuus.

Ratings and reviews

The app is nice, the chat support is terrible. Each response takes 3 days and makes little sense. On my request of what for have I been charged X Eur in EU roaming, they responded that I will know this in the end of the month from the invoice and in case I wish to avoid extra unknown costs - I should not use my mobile subscription. Funny to hear this, given that I have monthly unlimited subscribtion. Now closing all my subscriptions and transferring to another operator.

Terrible customer support. When I signed up 1.5 years ago, I was told EU roaming would work after one year. Each time I traveled, it failed. I was told it was fraud-blocked, then fixed. Next trip, it failed. Later I was told there was a “limit” on my account. They twice confirmed it was resolved. Next trip, it didn’t work. Finally they admitted roaming had been blocked since day one. Fixed only after repeated complaints and SIM headaches abroad—with no apology at all. One richly deserved star.

Horrible experience . They force you to login with your digital ID now. And when you doing it says :something went wrong try later. Elisa mobile is good substitution

What’s new

New in this update:

• Minor improvements and fixes