3.55K reviews
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About this app

With the Crédit Agricole “Pacifica” application, you can report a claim at any time or be put in direct contact with a claims manager.

You can also easily find your insurance certificates, directly in the application.

Finally, if you have health insurance, you can view your reimbursements, download your third-party payment card, estimate your reimbursements, take steps, send documents, benefit from a teleconsultation and locate a health professional.

You can :
- Declare a claim: enter the circumstances of your claim and attach up to 3 photos to complete your claim. Once the declaration has been sent, the PACIFICA services will contact you.
- Management of your current claim: in order to simplify / accelerate the processing of your file, you can send the supporting documents requested by your manager in real time.
- Dealing with a "broken glass": if you have subscribed to the broken glass option, easily find a specialist in automotive glass nearby thanks to a geolocated directory.
- Edit your certificates: you can consult, download or send by email the most useful insurance certificates.
- Access emergency services or get in touch directly with a manager. The application also includes a service allowing deaf or hard of hearing customers to contact an assistant.
- Consult the details of your auto, life and health accident insurance policies.

For the insured health:
- Consult, download or send by email your third-party payment card
- Track your health reimbursements with a history of the last 24 months
- Estimate your reimbursements for the cost of routine care in optics, dentistry, hospital and hearing aids
- Get in touch with a healthcare professional through teleconsultation
- Locate a healthcare professional from the Carte Blanche Partners network or a doctor
- Access Health Magazine articles
- Benefit from a coaching service thanks to the wellness and health courses
- Send an invoice, a quote or request hospital care

These functions are available to Pacifica customers with a bank account at Crédit Agricole or Banque Chalus. We are actively seeking solutions to enable all of our customers to access it, including those who no longer have / no accounts.

In case of difficulty or for any suggestion for improvement, do not hesitate to contact us at the following address:
Updated on
Oct 3, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 3 others
Data is encrypted in transit
You can request that data be deleted
3.55K reviews
A Google user
January 30, 2020
My internet is up and running, almost 40 mb/s. This app keeps telling me "No internet connection". Totally useless, skip it.
4 people found this review helpful
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Russ Goff
November 25, 2021
Better than the ordinary online version. But that isnt hard.
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Claire Ferrant
June 23, 2022
So easy and simple to use!!
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What's new

Cette mise à jour apporte des améliorations et des corrections de bugs mineurs.