Mes Assurances

6.2K reviews
Content rating
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About this app

With the Crédit Agricole “My Insurance” application you can report a claim at any time or be put in direct contact with a claims manager.

You can also easily find your insurance certificates, directly in the application.

Finally, if you have health insurance, you can consult your reimbursements, download your third-party payment card, estimate your reimbursements, take steps, send documents, benefit from a teleconsultation and locate a health professional.

You can :
- Report a claim: provide details of the circumstances of your claim and attach up to 3 photos to complete your claim. Once the declaration has been sent, PACIFICA services will contact you again.
- Management of your current claim: in order to simplify/accelerate the processing of your file, you can send in real time the supporting documents requested by your manager.
- Dealing with “Broken glass”: if you have subscribed to the broken glass option, easily find a nearby automotive glazing specialist using a geolocated directory.
- Edit your certificates: you can consult, download or send by email the most useful insurance certificates.
- Access emergency services or contact a manager directly. The application also includes a service allowing deaf or hard of hearing customers to contact an assistant.
- Consult the details of your car, life accident and health insurance contracts.

For health insurance:
- Consult, download or send by email your third-party payment card
- Track your health reimbursements with a history over the last 24 months
- Estimate your reimbursements for routine optical, dental, hospital and hearing aid care costs
- Get in touch with a health professional thanks to teleconsultation
- Locate a healthcare professional from the Carte Blanche Partenaires network or a doctor
- Access Health Magazine articles
- Benefit from a coaching service thanks to well-being and health courses
- Send an invoice, a quote or request hospital treatment

These features are accessible to Pacifica customers with a bank account at Crédit Agricole or Banque Chalus. We are actively looking for solutions to allow all our customers to access it, including those who no longer have/no account.

In case of difficulty or for any suggestion for improvement, do not hesitate to contact us at the following address:
Updated on
Jun 18, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Personal info
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

6.02K reviews
A Google user
January 30, 2020
My internet is up and running, almost 40 mb/s. This app keeps telling me "No internet connection". Totally useless, skip it.
5 people found this review helpful
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Russ Goff
November 25, 2021
Better than the ordinary online version. But that isnt hard.
1 person found this review helpful
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