Mes Assurances

PACIFICA

About this app

With the Crédit Agricole “My Insurance” application you can report a claim at any time or be put in direct contact with a claims manager.

You can also easily find your insurance certificates, directly in the application.

Finally, if you have health insurance, you can consult your reimbursements, download your third-party payment card, estimate your reimbursements, take steps, send documents, benefit from a teleconsultation and locate a health professional.


MAIN FEATURES
You can :
- Report a claim: provide details of the circumstances of your claim and attach up to 3 photos to complete your claim. Once the declaration has been sent, PACIFICA services will contact you again.
- Management of your current claim: in order to simplify/accelerate the processing of your file, you can send in real time the supporting documents requested by your manager.
- Dealing with “Broken glass”: if you have subscribed to the broken glass option, easily find a nearby automotive glazing specialist using a geolocated directory.
- Edit your certificates: you can consult, download or send by email the most useful insurance certificates.
- Access emergency services or contact a manager directly. The application also includes a service allowing deaf or hard of hearing customers to contact an assistant.
- Consult the details of your car, life accident and health insurance contracts.

For health insurance:
- Consult, download or send by email your third-party payment card
- Track your health reimbursements with a history over the last 24 months
- Estimate your reimbursements for routine optical, dental, hospital and hearing aid care costs
- Get in touch with a health professional thanks to teleconsultation
- Locate a healthcare professional from the Carte Blanche Partenaires network or a doctor
- Access Health Magazine articles
- Benefit from a coaching service thanks to well-being and health courses
- Send an invoice, a quote or request hospital treatment

These features are accessible to Pacifica customers with a bank account at Crédit Agricole or Banque Chalus. We are actively looking for solutions to allow all our customers to access it, including those who no longer have/no account.

In case of difficulty or for any suggestion for improvement, do not hesitate to contact us at the following address: [e-mail]

Ratings and reviews

My internet is up and running, almost 40 mb/s. This app keeps telling me "No internet connection". Totally useless, skip it.

Better than the ordinary online version. But that isnt hard.

So easy and simple to use!!

What’s new

Une nouvelle version de "Mes Assurances" est disponible : pour être sûr de ne rien manquer, activez les mises à jour automatiques.
Des améliorations et des correctifs ont été apportés afin d’améliorer l’application. Notez aussi pour les personnes ayant accès à l'univers santé que l'accès aux articles de Santé Magazine n'est plus possible à partir de la fin du mois de Janvier.