MobiX

FPT Telecom

About this app

MobiX is a unified application platform for management, technicians, and customer service staff to implement internet, television, and camera systems, digitizing the entire operational and customer care process. The application provides core functions such as: quick daily attendance tracking, visual shift management, real-time monitoring of work KPIs, internal information/event updates, smart reminders, learning and knowledge retrieval with the Chang bot, customer service information lookup support, request creation, and progress tracking from relevant departments.

For management, MobiX expands on all of the above features with the ability to generate comprehensive reports on the shift status of all technicians within their area of ​​responsibility, real-time personnel tracking for effective supervision, support, and work assignment, and flexible management scope. Through this, MobiX helps improve team productivity, optimize operations, and comprehensively enhance the customer experience.