EchoDesk

Servio LLC

About this app

EchoDesk is the all-in-one workspace for customer service and business teams. The mobile app brings your company's EchoDesk workspace to your phone, so you can keep work moving wherever you are.

Sign in with your company workspace and your EchoDesk account. The app shows exactly the modules and permissions your administrator has enabled for you.

TICKETS AND BOARDS
• Kanban boards with drag and drop between columns
• Ticket details, comments, checklists, attachments and photos
• My tickets, assignment and time tracking

MESSAGES IN ONE INBOX
• Facebook, Instagram, WhatsApp, Telegram and website chat in one place
• Assign conversations, start and end sessions, use saved replies and WhatsApp templates
• Customer cards with contact details and history

EMAIL
• Your shared mailboxes with folders, threads and attachments
• Reply, forward and compose with your team signature

LEAVE AND HR
• Request leave, see your balance and holidays
• Managers approve or reject requests from the phone
• Substitutes, KPIs and your own payroll view when your company uses them

AND MORE
• Team chat, calls history, bookings, invoices, online-store orders and products
• Company directory, time statistics and the help center
• Push notifications for new messages, assignments and approvals
• Face ID / fingerprint unlock
• Georgian and English, light and dark mode

EchoDesk is a business app: you need an account in an EchoDesk workspace. Ask your administrator for access, or learn more at echodesk.ge.

What’s new

First release of the EchoDesk mobile app.