Baltimore City 311

MOIT

About this app

Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.

Ratings and reviews

Terrible software bad decision and poor implementation by Baltimore City leadership. Mayor this is a perfect example how the city agencies expect less from its vendors and delivers less features and less efficiencies to its citizens. 1. This app takes too long moving through filling out details. 2. I have to manually select the address and starting point is a cached in accurate address. The button to select is tiny and moves your address. 3. The page asking for first last name email address and phone number does not allow you to select submit button and is not intuitive. 4. And what a joke to see the A Google User 5 * reviews saying this was a great app. A bit of self flagilation or dillusion by the project team or devopers maybe?

Unable to see status of requests without noting service number. Anonymous submission should be available option. 2/4/24 - now unable to see any previous submissions. So can't see any status updates on requests. This after two updates.

It was a decent app before the last update - probably 4 stars. Now it's a 1 star app. It doesnt load properly, logging in asks for a ton of permissions from a third party site, and features that were in the previous version don't show up. Revert it back to what it was a month ago.