Baltimore 311

MOIT

About this app

Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.

Ratings and reviews

Terrible software bad decision and poor implementation by Baltimore City leadership. Mayor this is a perfect example how the city agencies expect less from its vendors and delivers less features and less efficiencies to its citizens. 1. This app takes too long moving through filling out details. 2. I have to manually select the address and starting point is a cached in accurate address. The button to select is tiny and moves your address. 3. The page asking for first last name email address and phone number does not allow you to select submit button and is not intuitive. 4. And what a joke to see the A Google User 5 * reviews saying this was a great app. A bit of self flagilation or dillusion by the project team or devopers maybe?

I use this app all the time and cant believe there are people that havent heard of it. My neighborhood has a huge trash dumping problem. Trash is dumped on the side of the street near the woods almost every week. All I have to do is report it in the app, and it is quickly taken care of. It is so easy to take advantage of the illegal trash pickup services.

Does not contain all the required information. I put in two service tickets for missed recycling (Was the week before the every other week schedule was starting) and every time the app showed 'delayed pickup - material collected.' What it didn't show was the note that they weren't going to be picking up at all due to staffing. Had to call 311 to figure that out. Woulda been nice to know that.

What's new

Minor Enhancements