Baltimore City 311

2.7
121 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.
Updated on
Jul 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location
No data collected
Learn more about how developers declare collection
Data isn’t encrypted

Ratings and reviews

2.7
120 reviews
A Google user
November 6, 2018
Terrible software bad decision and poor implementation by Baltimore City leadership. Mayor this is a perfect example how the city agencies expect less from its vendors and delivers less features and less efficiencies to its citizens. 1. This app takes too long moving through filling out details. 2. I have to manually select the address and starting point is a cached in accurate address. The button to select is tiny and moves your address. 3. The page asking for first last name email address and phone number does not allow you to select submit button and is not intuitive. 4. And what a joke to see the A Google User 5 * reviews saying this was a great app. A bit of self flagilation or dillusion by the project team or devopers maybe?
19 people found this review helpful
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Asher Silcox
March 21, 2024
Wont let me log in even after making an account. It says the user does not exist. I got to make an account again with my email - it says a user already exists. Sounds just like the sort of mind game local baltimorians do with their evil idiocy. Even resetting a password will not work. Useless app a fitting match for a horrible city. *update* "No other user reported this issue* Typical baltimore ghetto gaslighting and lies, a simple google search will yield results for at least one example
2 people found this review helpful
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MOIT
August 14, 2023
Hi Asher- We sincerely apologize for the issues that you are having with logging into the app. No other users have reported similarly, so it may be isolated to your device. Would you mind removing the app and reinstalling it and see if it is any better? If the problem still persists then, we can try to dig deeper. Thanks.
Mark
January 19, 2022
Does not contain all the required information. I put in two service tickets for missed recycling (Was the week before the every other week schedule was starting) and every time the app showed 'delayed pickup - material collected.' What it didn't show was the note that they weren't going to be picking up at all due to staffing. Had to call 311 to figure that out. Woulda been nice to know that.
4 people found this review helpful
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