NYDocSubmit

NYS Office of Information Technology Services

About this app

NYDocSubmit enables residents of New York State to submit required documents for SNAP, HEAP, Temporary Assistance, and Medicaid – avoiding another trip to the local office.
This App is available to residents of Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schuyler, Seneca, St. Lawrence, Steuben, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, and Yates counties, at this time. If your district is not listed, check back soon to see if it has been added.

This App is NOT monitored for emergencies. You must contact your Social Services District office directly if you need help to address an emergency. DO NOT use this App to submit an initial application for SNAP, HEAP, Temporary Assistance, and Medicaid, a periodic report, or a recertification application.

DO NOT submit sensitive images, such as those containing HIV status or domestic violence information and/or addresses that must remain confidential to safeguard you or a household member. If you need to submit such information, or if the App is not available, provide the documents to your District in a manner OTHER THAN through this App, such as through U.S. Postal Service, in person or kiosk (if available) or fax machine.

Ratings and reviews

Easy, straightforward, intuitive... seemed to work as expected. I'll know for sure tomorrow when I speak to my caseworker to confirm she received the documents. * It would be Best , however , to be able to select files already On the camera roll VS having to take a new picture every time!

Better than nothing. Slow & tedious. Gets job done. Lacks cropping feature. Lacks ability to accept pdf files. Useful, perhaps necessary, app during Coronavirus Emergency to avoid in-person interactions. Surprisingly basic and primitive. The poor get the poor in this case. Certainly no reason it could not be better. Perfect to meet the basic needs of the underserved population.

App crashes constantly when trying to login. You get a message saying page cannot be reached, connection has been reset. When you do finally get logged in, the app crashes when capturing pics of the docs you are trying to upload. You are lucky if you can get 2 pics before it crashes & super lucky if you make it to 5 pics. Although luck may not be the right word because if it crashes u have to start over, including going through the login again, which will crash several times B4 u are logged in.

What's new

Performance improvements and bug fixes applied.