Habrika Sutrisno
Can load the flight schedule, and the app unresponsive, take it too long to update the flight scedule
Citilink Indonesia
May 9, 2024
Good Morning Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.
Yoshino Matsunaga
I reinstalled my app cause for the last months this app keep having trouble, always say that i have no internet connection. But after i reinstalled and get the latest version, I can't even login to my acc with the same reason "no internet connection" while other apps are fine. When i complained to customer service they keep telling me that their IT department say that there's no problem with the app and then cut off our conversation one sidedly. If i can, I'll give 0 star as my vote.
5 people found this review helpful
Citilink Indonesia
March 5, 2024
Good Morning Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.
Steve Aditya
Very bad user interface. Confusing interface where it's not as intuitive as air a*ia or other competitor. Once you logged in, they put the best deal floating tab and then go straight to details, ignoring the possibility of multiple passenger. Finding adding passenger button takes getting used to (very small, hard to press top right your date selection). Price flactuates like crazy.
75 people found this review helpful