M F
Horrible experience, no need to provide the ATM payment option if the app actually can't accept it, just delete the ATM payment and provide VA payment only, time wasted to pay through ATM but it's error all the time
2 people found this review helpful
Citilink Indonesia
February 7, 2024
Good Morning Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.
finny tjong
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So many glitch and error and inconvenience using this app. First it won't let me logged in, and then when I finally can log in (by uninstalled and reinstalled the app) it won't do anything.
7 people found this review helpful
Citilink Indonesia
February 19, 2024
Good Morning Sir/Madam, Thank you for the review provided. We apologize for any inconvenience. Please be willing to send complaint details via email customercare@citilink.co.id to help us understand the problems you are experiencing. We are waiting for confirmation and we will be happy to help. Thank you Citilink Customer Care.
Rian
This is the worse airline app that i have ever used, live chat doesn't respond, live agent (phone) is also not helpfull whatsoever (they don't know anything about the app, i keep having to wait over and over again because she couldn't answer a single thing i asked). I re-installed the app, hoping the bug is gone, but now i can't even sign in to my account, there is an error message. Probably too much corruption happening in this company, hence all the funds are not being put to good use.
3 people found this review helpful
Citilink Indonesia
November 15, 2023
Good Afternoon Mr. Rian. Thank you for reaching out and providing us with your feedback. We apologize for any inconvenience. Please send detail problem that you have been experienced to email customercare@citilink.co.id and we will be glad to assist you. Thank you, Citilink Customer Care