M-Paspor

Direktorat Jenderal Imigrasi Kemenkumham RI

About this app

The M-Passport application is an application that can be used by the public to apply for a new passport and change passports online. This application makes it easier for applicants in the passport making process where applicants can easily input the applicant's personal data and upload the required documents online anywhere and anytime. This application is now available for all Immigration Offices throughout Indonesia.

The following are the features of the M-Passport:

**Register From Home Only**
Applicants can easily access the application even from home! No need to queue for hours and wait at the Immigration Office.

**Convenience in Immigration Services**
Now with One account you can apply for multiple passport applications online without any limitations.

**Free to Choose Immigration Office**
Now applicants can apply for a passport at all immigration offices in Indonesia through the online M-Passport application.

**Payment Ease**
After the data is complete, the applicant can immediately make payments to continue the passport registration process.

**Free to Choose Arrival Schedule**
Applicants can choose their own arrival schedule to the intended Immigration Office according to their needs and desires.

**Change Arrival Schedule**
Now you don't have to worry anymore if you can't come to the immigration office when your passport application schedule arrives, now the applicant has the opportunity to change the arrival schedule on D-1 before the day of his arrival. So make sure to return the date of arrival yes!.



Notes:
** Obligation to come to the Immigration Office **
Applicants only need to bring the original files in accordance with the files that have been uploaded on the M-Passport application and show proof of registration to the Immigration Office contained in the M-Passport application.

--Enjoy all the conveniences in the passport application process with the "M-Passport" Application, the latest Passport Application from the Directorate General of Immigration. Immediately download it on Playstore/Appstore and install it on your device, midi friends! Because now--#make a passport easier and #register from home

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Feedback:

If you have questions or feedback, please visit the Directorate General of Immigration's website and social media accounts.

Ratings and reviews

Horrible experience. Took me 2 hours+ to complete application. Super buggy app. e. g., 1. Super slow loading - even w/ 300mbps connection, 2. Map/manual search isn't functional, 3. Empty location shown with no explanation (note: if you apply for e-passport and you encounter same, try changing passport type to normal, likely they are running out of electronic ones), 4. Payment status isn't updated automatically. Many other minor bugs, but the ones listed above surely need to be fixed.

Terrible UX. I would say the UI is clean enough, but the fields in the passport replacement form is reset whenever the app is left idle too long, which means you have to fill ALL data again. Unexplained app error causes you to log out. Some features / pages don't even load at all. Would much rather go to the Immigration office and get it sorted out there manually.

Interface was good and pretty self explanatory but the processing time was really bad. At first i couldnt log in at all. Waited until the next day then log in was success. However came another issue, stuck on certain pages when trying to take pictures. It can be solved by using Upload instead. Then, when it was time for payment, I couldnt access the Payment Guidance page at all until now. Overall, the intention and the drive for efficiency is good but so many works to do fot this app

What's new

M-Paspor New Updates:
- Optimizing upload attachments and submit flow
- Hotfix local file operation