Crisp

Crisp IM

About this app

Be Notified When Customers Reach Out

Offline? We send notifications directly to your devices so you stay up to date.
Not replying? We forward chats right to your email, allowing you to directly reply to your visitor by email. Your reply will be forwarded to your Crisp interface and to your visitor’s email so that they have a transcript for reference. We keep up everything synced!

Livechat

Add our live chat to your website and talk to your customers real-time. Our chatbox is customizable and multilingual to adapt to your store. With MagicType, reply faster to your users by seeing what they’re writing in real-time. Plus, with GIF, smileys, and file sharing, live chat has never had so much flavor. You can even integrate Crisp with other channels, such as Facebook Messenger, Telegram, SMS and email.

Your Team Will Love It

With a fresh and modern interface, your team will thrive thanks to this efficient, easy-to-use tool. Crisp supports working hours as well, so that your employees won’t be notified outside of their working hours. You can also send private notes to make sure that information does not disappear, and be notified and see what your colleagues are writing.
The best part? Crisp is integrated with Zendesk and Slack, so you can keep using your existing tools.

Ratings and reviews

The recent update has caused a large increase in temporary cache files that slow down my device drastically. This makes it impossible to use the app or even my device. There is no way to delete temporary files within the app. When the app actually works it's fantastic few other bugs but they can easily be worked around.

Replies text cannot be selected, only copied to the buffer, which means you can't use Google translate right in the app itself. I'm not interested in switching between two apps all the time!! There's no option to rate limit notifications: some customers with ADHD make my blood boil by sending messages every 15 seconds. Overall notifications setup is horrible. Either you get swamped with all of them, or not receive any. Also the app crashes every60min. App data is growing like crazy.No fixes ever

I am absolutely loving this app. For sharing inboxes with team members, managing high volume, ultra responsive support, Crisp is great. It's simple yet very powerful. We've added multiple businesses on the app now and found their support to be incredible so far. Highly recommend. I've never had an issue with the mobile app or web console.

What's new

This new release fixes crashes occurring on Markdown parsing