Agentive

Mannan Technologies Private Limited

About this app

Agentive is a mobile workspace for businesses using Agentive Chat and Agentive Voice. It helps admins and agents manage website chats, WhatsApp conversations, inbound calls, outbound calling, contacts, tickets, calendar bookings, performance analytics and account balance from one app.

CHAT MANAGEMENT
- Manage website chat and WhatsApp conversations in a shared inbox
- View full conversation history before replying
- Start a new WhatsApp chat using an approved template
- Send quick replies, approved WhatsApp templates and file attachments
- Assign conversations to teammates and manage customer replies

CALL MANAGEMENT
- Make outbound calls with the built-in business dialer
- Receive inbound call alerts on mobile, even when the app is closed
- Use your business caller ID where available
- View call logs and access call recordings where enabled

CONTACTS
- Find and call your customer contacts in one tap
- Add notes and tags to keep customers organized
- See the full call history for any number

ANALYTICS AND INSIGHTS
- Track total calls, answered, missed, talk time and answer rate
- See chat conversations, response times and resolution rate
- Filter by today, 7 days, 30 days, 90 days or a custom date range
- Review performance for your whole team or per agent

TICKETS AND CALENDAR
- Track customer issues with ticket status, priority and internal notes
- View bookings and calendar schedules for your team
- Keep chat, calling and support workflows connected

BALANCE AND OPERATIONS
- View Agentive Chat and Agentive Voice balance where available
- Monitor business usage from mobile
- Get push notifications for chats, calls, tickets and bookings
- Receive product announcements and updates inside the app

BUILT FOR ADMINS AND AGENTS
- Admin login for workspace management
- Agent login for daily customer handling
- Role-based access for business teams

An Agentive account is required. This app is for businesses and their teams to manage customer communication and support operations from mobile.

What’s new

What's new:
• Create and manage support tickets right from the app
• More reliable call controls — faster, cleaner hang-up
• Improved inbox and call-log search
• Stability and performance improvements