UMANG

MeitY, Government Of India

About this app

UMANG (Unified Mobile Application for New-age Governance) is envisaged to make e-governance 'mobile first'. It is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD).

It is an evolving platform designed for citizens of India to offer them access to the pan-India e-Gov services from the Central, State, Local Bodies, and Agencies of government on app, web, SMS, and IVR channels.

Key Features:
- Unified Platform: It brings together all government departments and their services on a single platform to provide better and easier services to citizens.
- Mobile First Strategy: It aligns all government services with the mobile first strategy to leverage mobile adoption trends.
- Integration with Digital India Services: It provides seamless integration with other Digital India Services like Aadhaar, DigiLocker, and PayGov. Any new such service will automatically be integrated with the platform.
- Uniform Experience: It is designed to enable citizens to discover, download, access, and use all government services easily.
- Secure and Scalable: It supports Aadhaar-based and other authentication mechanisms for service access. The sensitive profile data is saved in an encrypted format and no one can view this information.

Key Services:
UMANG provides easy access to a plethora of Indian government services ranging from – Healthcare, Finance, Education, Housing, Energy, Agriculture, Transport to even Utility and Employment and Skills.

Key Benefits for Citizens:
- Single-Point Ubiquitous Access: All government services are available for citizens on a unified platform for easy access through multiple online and offline channels (SMS, email, app, and web).
- More for Less: Only a single mobile app needs to be installed instead of each app of each department.
- Convenience: Citizens do not even need to install or update the app again to avail government services if more services are added to the platform.
- Saving of Time and Money: Citizens can anytime and anywhere avail these services through their mobile phones, desktops, and laptops without any need for visiting the department office and standing in queues.
- Uniform Experience: All the government services including payment-based transactions provide secure and uniform experience.

Ratings and reviews

My experience with the UMANG app has been quite frustrating. Whenever I try to log in to check my PF passbook, it often shows the message “You don’t have permission to access this service.” After a few days it suddenly starts working again, but then the same issue repeats. On top of that, the app is very slow and usually requires multiple attempts just to access the service. This makes it unreliable for something as important as checking PF details. I hope the developers improve the stability.

Absolutely brilliant user experience. My child will probably get their first EPFO account before I manage to log into mine. For weaks, the app has been proudly displaying "Scheduled System Migration" as if the migration is headed to another planet. An ETA? Too much to ask, apparently. The "Message" and "Call" options are just decorative buttons - they don't work either. It's almost impressive how every possible way to get help is unavailable.

UAN Activation is currently not working in the UMANG app. When I try to activate my existing UAN, the app displays the message: **“We regret for the inconvenience caused as facing some technical issues from the department end. Please, try after sometime.”** I have tried multiple times, but the issue persists. EPFO support also not responding. Please fix the UAN Activation service as soon as possible and provide an update on when this service is expected to start working normally.

What's new

• Bug fixes and enhancements to improve the overall app performance and user experience.