LuLu Happiness:Rewards Program

Lulu International Shopping Malls Pvt. Ltd.

About this app

Welcome to LuLu Happiness, which offers exclusive benefits and access to the rewards program .With LuLu Happiness, you can enjoy instant access to loyalty perks, mall and hyper offers, dine-in discounts, and vouchers, all at your fingertips.
Features of the App:
1. Access to Loyalty Rewards: Easily track your loyalty points and know about your tier status.
2. Dine-In Offers: Enjoy exclusive discounts at restaurants inside and around LuLu Malls/Stores.
3. Mall Offers: Explore the latest brand offers available within the mall.
4. Hyper Offers: Discover ongoing discounts and promotions at LuLu Hypermarket, Fashion, and Connect stores.
5. Vouchers: Redeem exciting vouchers using LuLu Happiness to enhance your shopping experience.
6. Events: Stay updated on upcoming events and activities happening in the mall before your visit.
7. Stores - Find your favourite stores inside Lulu Mall across India.

Ratings and reviews

worst experience with this app. Firstly history of points added is not properly shown in app please hire some good engineers at backend. second redemption of is pain merchandise coupon redem is very hectic process it should be one click process from app but has to physically go to desk and they take approx 1-2 hours to generate coupon sometimes they say server issue cpme back later.. please improve customer experience

The app is good .but the management of the app is poor. I used to get the purchases recorded and points get updated before leaving the mall.now since mid march Eventhough the bill showing the eligible points ,it never get added to The app .issue was communicated to the team responsible ,told to wait for 15 days.but till now no addition of the points or no response from them about their investigation outcome 3 of my bills since march 24 are stil pending. Please resolve

I don't know why LULU is cheating customers in the name rewards. It is really hard to get reward points. For me even after spending for over 70000 rupees, I only got reward points worth 200 rupees. Today when I checked the app they reduced my point from 200 rupees to 190 rupees. I don't know why? Also I didn't got smile points for most of my bills even after giving correct mobile number. I felt like this reward point is used as an excuse to collect mobile number from customers.