WhatsApp CRM – Mindlytics

Mindlytics AI Private Limited

About this app

Manage your entire WhatsApp Business operation from your phone.

Mindlytics is an Official Meta Business Partner, the WhatsApp CRM built for sales, support, and marketing teams who need to move fast. Send broadcasts, manage your shared team inbox, deploy an AI chatbot, and track performance, all in one app.


📲 WHATSAPP INBOX FOR TEAMS

• Shared team inbox, see every conversation across your whole team
• Filter by Open, Resolved, or Pending status
• Real-time message delivery with unread badges
• Assign conversations to agents on the fly
• Accept AI-to-human handoffs with a single tap


🤖 AI AGENT

• Deploy a 24/7 AI chatbot on your WhatsApp number in minutes
• BYOK: bring your own OpenAI, Claude, Gemini, or Groq API key
• Train the AI on your docs, PDFs, FAQs, and Shopify catalog
• Auto-escalates to a human agent when confidence drops
• Zero AI vendor lock-in, switch models anytime


🔔 PUSH NOTIFICATIONS

• Notified instantly when a customer messages you
• Alerts for human handoff requests from the AI agent
• Notifications when conversations are assigned to you


📣 BROADCAST AND BULK MESSAGING

• Send bulk messages to thousands of contacts at once
• Personalise every broadcast with per-contact variable fields
• Schedule campaigns for future delivery
• Real-time analytics: delivery rate, read rate, failures


👥 CONTACT MANAGEMENT AND CRM

• Full WhatsApp CRM: search, filter, and manage all contacts
• Track status: Active, Inactive, Blocked, Opted-out
• View full conversation history per contact
• Segment contacts for targeted campaigns


📊 ANALYTICS AND PERFORMANCE

• Live dashboard: messages today, active contacts, open conversations
• Track delivery rate, read rate, and average response time
• Per-campaign analytics: open rates, click-through, reply rates
• Activity feed showing your team's latest interactions


💰 0% MARKUP ON MESSAGES

Most WhatsApp tools charge a 20-35% markup on every message. Mindlytics charges nothing extra, you pay Meta directly. On Rs.10,000 of Meta spend, competitors charge Rs.12,000 to Rs.13,500. With Mindlytics, you pay Rs.10,000.


🔌 INTEGRATIONS

• Google Sheets auto-sync
• Shopify: trigger messages from orders and carts
• REST API for custom automation workflows


🏆 WHY TEAMS CHOOSE MINDLYTICS

✔ Official Meta Business Partner
✔ BYOK: no AI vendor lock-in
✔ 99.9% uptime SLA
✔ 5-minute setup, no technical team required
✔ Free plan available, no credit card needed
✔ Scales from 100 to 100,000+ contacts


📦 PLANS

Free forever / Starter (Rs.1,499/mo) / Professional (Rs.3,999/mo) / Enterprise

What’s new

Your phone just became a proper support desk.

- Pending / Open / Resolved tabs with live counts
- Take over, resolve, or return conversations to the queue
- Inline history: see who assigned, resolved, or reopened each chat
- Tap a contact name to view labels, assigned agent, and private notes
- Team Activity feed: see everything your team did at a glance

Under-the-hood security improvements.