Servetel’s Call Management and Dialer App for Android devices brings a simplified feature to keep a track calls on your business phone using a mobile device from anywhere, anytime. The app is available with a free 10-days trial for the new users. Existing Servetel users can use the application for tracking the activities of their account.
Features available in the current version of this Android app are:
Call Logs – All the calls dialed, received or missed on your Servetel account are listed along with details, such as – caller ID of the customer, date and time of the call, agent name (or IVR), and call duration.
Active Call – All the active call running for your Servetel account are listed in this section with the details including the current status of the call (ringing/answered), source of the call, destination of the call, and the agent connected on the call.
Click-to-Call – With Click-to-call feature, admin can initiate a call to the customer and choose the agent with which the call needs to be connected. With the active call logs you can see the available agents and accordingly pick the agents for click-to-call option.
Billing History – You can track the dues, payments and other important billing details for your Servetel account in this section.
Active Plan – Track the Details of your current plans in Active Plan Section. Details of the active plan that are listed in this section are remaining minutes, plan start date, plan expiry date, number of agents, number of departments, etc.
*Note that all the features listed here may not be available for the trial account. For any assistance with app or Servetel account, please contact our toll-free number 1800-3002-8140.
Servetel’s Call Management and Dialer App requires SMS reading permissions to authenticate the phone number for a new account. User can also deny the permissions and enter the One Time Password (OTP) manually.
Servetel, a product of Servetel Communications Pvt. Ltd., is a leading provider of cloud telephony services for the businesses based in India. Some of the services offered by Servetel include Toll-free numbers, Virtual numbers, IVR, Voice broadcast, Bulk SMS, and call center software (such as predictive dialers, manual dialer, call monitoring system, etc.). These solutions are delivered over the cloud technology.
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