Great App! I've had this app for a few months and I LOVE it. Fortunately, I've never had a problem logging in and maintenance always shows on the day and approx time that I request. I don't remember the last time I called in a repair, no longer a need since it can conveniently be done online. Thanks NYCHA, the app has worked well for me so far.
Maintenance never arrived at specified time on ticket. Submited a ticket for window repair, but the maintenance office had no record of it in their system. You still have to call in the old fashioned way & let them know you submitted a ticket on the app. What's the point of asking for repairs on the app then? Waste of time.
It actually works well for me One error in the beginning of first usage. But after awhile it's been working well. All appts was made on time right on the schedule with no issues. Thank you Nycha for making this Alot easier than to be calling to get a 🎫 number over the 📱 where you now can set everything on ur account and get things done on time. If I can rate this 6 of 5 stars I would love to. But u can only rate from 1-5 🌟. As far as it gets updated that's when u can log in correctly.
LauraGoGettaLaguer I've been paying my rent on this app for the past four months with no problem, I've been trying to pay my rent for the past four days, but I keep getting a message "We are sorry. We could not authenticate your information. Please provide the correct information and try again or contact us for help" The crazy thing about it, is I've been using the same information to log on...SMDH!!! now I have to wait until Monday to see what's going on.
You get what you pay for.. This app is good for what it is intended to do, create a digital work order to avoid long hold times and nasty city workers. But once you press submit.. that's where the real problem is..the false hope. The turn around time for actual repairs SUCKS. I put a ticket in from March and they came today, I wasn't home so I will have to wait another 8 months to get a cabinet door fixed that was broken when I moved it!
I dont know if it was an update, but this app worked well for me but now gives me a error message! It is not working! Uninstalled and reinstalled, no fix. Good concept but it doesnt work.
Create Repair Requests for issues outside of your apartment using new "Public Space" option.
Additional Performance Enhancements
Ability to use the App both in English and Spanish
Ability to sign up to receive the NYCHA Journal
Enhanced outages notifications during ticket creation
Ability to see history of closed work tickets
Ability to Pay Rent from the App
Nation's Largest service for Section 8, subsidized and affordable housing