My NYCHA

New York City Housing Authority

About this app

The My NYCHA mobile application allows public housing residents to create, submit, schedule, view and update maintenance service requests, view alerts and outages related to their developments, view their scheduled inspections and maintain their contact information via their smartphones and tablets. My NYCHA empowers residents to create service request 24/7 and reduce their need to call NYCHA’s Customer Contact Center.

For technical assistance please email your issue details to [e-mail]

Ratings and reviews

This app is horrible. You cannot get through to a service agent to make a call because the phone lines are always tied up. They tell you to make it easier and faster "they say". Certain tickets you cannot put in a service request for, telling you to call the 7771 number, and it's a loop of not being able to get through, use the app. This does not make things easier.

I have used this (your) NYCHA app numerous times with out any issues. Now I receive a log in error everytime I log in. I have uninstalled then reinstalled yet I still get the same error. I need this problem corrected as soon as possible. Your call center is extremely busy and hold times often lead to being hung up on. Also, this app hasent been updated in 2 years!? What are you waiting for?!

Giving this app 3 stars right now as I sit here waiting on the NYCHA call line for what will supposedly be "over 10 minutes" becuz I haven't been able to log in to the app AT ALL for *WEEKS* since it says there's an error. When the app works, it's very useful (tho I still wish there were an option to send photos of damages). Please fix the app. Those phone wait times are absurd.

What's new

Attach photos to work tickets.