
David Jacob
This was my favorite wallet. Mostly because of the staking options they offered. The were definitely some glitches, but the customer service team was responsive and helpful. And, most of all, I thought it was secure.... Until I got hacked. Along with thousands of other people, I lost thousands of dollars worth of crypto. Nearly three months later, they still haven't offered any explanation of what happened, and have been disappointingly silent about it.
87 people found this review helpful

Miguel Borromeo
This app is not good at keeping track of your transactions and balance, but that depends on the coin. You can double-check the blockchain if you know how. I've never been cheated by this app, it's just badly synced. Support is slow, but it exists, and at least they're not bots. Error messages aren't always clear. On the other hand, you can set your gas fees and there are a lot of staking options. Fees could be better explained as well as descriptions for each coin.
39 people found this review helpful
Atomic Wallet
September 1, 2021
Hi Miguel! Thanks so much for giving us your take on how we are doing. We are sincerely sorry for this issue with the support. Our Support Team is heavily overloaded at the moment and reply time is increased. Thanks for your patience. -PA

Daniel George
I liked the layout of the app. Everything seemed fine until I dealt with Customer Service when I attempted to send crypto. I tried to send all of one coin and I received an error message. Their CS is supposed to answer in one hour, and they did pretty well at the timing. However, they only gave me arcane things to try, that didn't have anything to do with my issue. No follow-up, no talking through the issue, no real help. Six different reps! They must get rewarded for most emails, not solutions.
114 people found this review helpful
Atomic Wallet
February 16, 2023
Hi Daniel! We are sorry to see you were not satisfied with our support. Not in any way was our intention to come as uncaring. Let us try to make things right. Please email us at support@atomicwallet.io attaching your Atomic ID and coin address. We promise to help! - IA