Breezeway: Property Care

Breezeway

About this app

Breezeway is the leading property operations and services platform for short-term rental properties.

Breezeway’s software and mobile apps have facilitated over 5M property tasks across 100+ million square feet and help hundreds of short-term rental operators and hospitality professionals meet detailed service standards.

Breezeway’s desktop and mobile apps empower managers to:
- Schedule property care and service tasks from anywhere, anytime
- Build customized checklists for each stay and task type for quality assurance
- Monitor the status of work in real time and triage issues when they arise
- Share work with clients to increase owner retention, acquisition, and referrals
- Integrate with dozens of PMS systems and IoT devices to harness data

Breezeway’s desktop and mobile apps empower field staff to:
- Receive task notifications right from your phone or tablet
- Get high-quality work done through customized mobile checklists
- Leverage mobile apps even when you’re offline without Wi-Fi
- Easily share updates, upload pictures, report issues, and leave comments
- Receive all the details of the job before you arrive, including access code, task requirements, and specific property details

Ratings and reviews

I have had the displeasure of using this app with two different companies on two different phones. To say the experience was miserable was an understatement. Simple actions, such as pressing a button, freeze the app for random periods of time. Sometimes the app responds right away, but a lot most of the time the app freezes for anywhere from 2 to 5 minutes. This makes simple tasks incredibly difficult to finish for no apparent reason. I would only recommend this app to people I truly despise.

Although this app has better features than what I was using before it has too many bugs. 1. It auto zooms on its own, you can't stop that. 2. The cache doesn't clear itself so you have to uninstall/reinstall. 3. If you take a pic, it will continue to turn until you have to exit out and return to camera mode. Sometimes you have to refresh to update the work orders i.e. not all the inspection loads, missing a few steps. 4. Address is used by Long and Lat, so wrong destination is almost common.

The app is overall very poorly optimized. When viewing your tasks, it often hangs, forcing you to restart the app just to start a task. The calendar system can only narrow down tasks to a single day and not a select timeframe, making it impossible to look at closed tasks in any meaningful way.

What's new

Elevate your experience with this update, which includes:

- Added a callout for Stripe messages
- Updated subdepartment access for supervisors and office users
- Localized text from recent updates
- Resolved an issue with push notifications linking to unintended pages
- Resolved an issue with hidden requirements