Live Chat Support: Live Chat Help Desk for Website

3.3
101 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Say Hi to your new FREE Live Chat. Read typing previews. Video call.

10000+ Companies all around the world are using Customerly Live Chat.

A Live Chat, an email marketing plugin for your Marketing Automations for your beautiful website or e-commerce. TRY YOUR FREE LIVE CHAT NOW

LIVE CHAT DESCRIPTION
The Complete Live Chat Plugin you were searching to solve bad customer service.

Create an Exceptional Customer Service Experience Seamlessly with the Live Chat Plugin by Customerly.

Customerly helps 10000+ of Customers all over the world to deliver the expected customer service to your customers and the highest conversion rate to you.

Use Customerly Live Chat Plugin to add to your website a Live Chat deeply integrated and customized to your experience.

THE FREE FOREVER CUSTOMERLY LIVE CHAT OFFER
✅ Live Chat with Video Chat and Screen Sharing
✅ Conversation dashboard to easily handle live chat, Facebook Messenger and Email
✅ Mobile Apps to reply on-the-go
✅ Live chat Visitor details such as UTMs, referrals, current page
✅ Help Center platform to reduce customer service
✅ 2 teammates access


Convert Your Visitors in Customers with the Live Chat

The Live Chat Plugin is easy to install. Once you’ve installed the Live Chat Plugin on your website.

Collect more leads thanks to the live chat welcome messages
All the visitors that contact you from the Live Chat Plugin by Customerly will be your Leads. Build a Marketing Campaign or Marketing Automation with all these Leads.
Collect Leads even with MailMunch Forms or Elementor Pro or integrate with Zapier.
More Info: Customerly Customer Support

See what they are writing before they hit send
Thanks to typing preview, you can see what they are writing to you before the hit the send button

**LIVE CHAT CUSTOMIZATION**
Customize the Live Chat appearance changing the color and position. Add your welcome message and your profile picture to show them you are a human.

OUR LIVE CHAT COMPLETE FEATURES LIST
✅ Cloud Live Chat accessible from everywhere
✅ Super fast live Chat WordPress loader
✅ Live chat conversations accessible from your iPhone or Android mobile device
✅ Change the color of the live chat window
✅ Create automated questions to ask in your live chat window
✅ Office Hours to show or hide your live chat window when out of office
✅ Assign conversations with smart rules
✅ GIF Integration
✅ Allow live chat popup with welcome messages
✅ 3 Backgrounds for your live chat window
✅ Limit the live chat window to show only to logged users
🎥 Video Call your live chat users in your pages
✅ Set the position of your live chat box
✅ Ban visitors from chatting to you based on IPAddress
✅ Google Analytics integration to track conversion with the live chat
✅ Facebook Pixel Event tracking for conversion with the live chat
✅ Desktop notification when a live chat is received
✅ Add your friend or colleague to your live chat
✅ Share notes with other agents on the live chat conversations
✅ Live chat statistics
✅ Attach files to any live chat
✅ Screenshots creation from the live chat in one click
✅ Secure Live Chat system
✅ Create different teams to assign your live chat
✅ Screenshots creation from the live chat in one click
✅ Access historical live chat conversations
✅ Keep the person logged within the live chat automatically
✅ Offline Live Chat messages stored
✅ Continue conversation even after the live chat with email seamlessly
✅ Unlimited simultaneous live chat
✅ Unlimited live chat stored

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Facebook https://www.facebook.com/customerly
Twitter https://twitter.com/customerlyio
Linkedin https://www.linkedin.com/company/customerly.io
Updated on
Sep 23, 2020

Data safety

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3.3
101 reviews
A Google user
March 8, 2020
Very promising platform. The biggest problems they have right now are... 1. They are not responsive to support inquiries. I've had many many inquiries just completely ignored or they simply dropped the ball entirely. Kind of ironic to be selling a service that says it solves bad customer support... and then render bad customer support. 2. Functionally.. There's no way in the app to know where you have unanswered chat conversations. And that may be the reason for no. 1 (stated above).
37 people found this review helpful
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A Google user
April 12, 2019
Looks promising, but seems nobody's behind the service anymore. Messages sent through this app does not get through the website chat. Questions sent to the Customerly team-through customerly chat ! - Are left without responses a day later, when it says an agent is connected. So while it seems good on paper, I guess I'm gonna have to find something else.
31 people found this review helpful
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Customerly
August 2, 2019
Finally released an update! Hope you'll find all your issues solved!
Arpan Shah
September 15, 2021
Always have to relogin. Can't open chat from notification. Assumed this will be improved but since last 1+ years there are no new festures coming, not even solving basic things in app.
8 people found this review helpful
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What's new

At Customerly we continuously work on app updates to improve our services.
We hope you enjoy this new update.

- Improvement
- Fix on opening emails in-app
- Minor bug fixes