ecbo cloak

ecbo Inc.

About this app

ecbo cloak is a sharing economy service app for luggage storage, which connects "people with luggage" and "shops with space to store luggage."

There is no more need to look for a place to leave your luggage, or to carry them around with you.

Simply search for a convenient location, make a reservation and store luggage in a variety of shops and facilities, such as cafes, hair salons, post offices and counters inside train stations!

Available Locations:
Major cities in all 47 prefecutures in Japan!

When to Use:
-traveling and exploring
-events
-business trips
-before hotel check-in and after check-out

Features:
-able to store large size luggage that do not fit in a locker (strollers, sports equipment, instruments, etc.)
-able to store for more than one day (availability differs per shops)

Basic Price Plan:
-Bag Size (longest side below 45cm): 400 yen per day / luggage
-Suitcase Size (longest side 45cm and over): 700 yen per day / luggage

Payment Method:
Credit Card

*Exception: "On-Site Payment avaialble in some shops. See shop details for info.

Ratings and reviews

absolutely disgusting app. abysmal. had to store my luggage, assumed 30 minutes of buffer to figure out the app, even made my reservation before hand, functioning card with money on it, doesnt take my money, cancels my reservation, breaks all further reservations, I missed important transfer as a result of the app being so terrible. Told to contact support, support takes 3 days to respond. I get an email theyre refunding me. hilarious considering they never even charged me in the first place0/5

App wouldn't let me create a profile. Once I did this through the web and logged in to the app, it demanded a phone number before letting me navigate anywhere else. When I entered my Australian phone number it sent a OTP to my mobile, which I obviously can't receive as I'm currently in Japan, and I'm using a data only eSIM. Turns out I can't use the service at all. Wish I hadn't wasted so much time trying.

Used this in tokyo to drop off my big traveling luggage for 5 days. it was very easy to find a spot and reserve it! I recieved a false check-out complete email, 2 days before my actual pick up, but when I contacted the support ai bot, it immediately told me that it's probably an incorrect false alarm and that my luggage is waiting for me - which was true.

What’s new

Thank you for using ecbo cloak!
We made a few updates and fixed small bugs to make your luggage storage experience smoother.
We read every one of your reviews! Improving performance one by one, so please stay tuned :)
Travel light with ecbo cloak!