Glowing.io is the world’s first multi-channel, multi-lingual mobile messaging platform that enables hotels and resorts around the world to text and mobile message their guests in whatever messaging platform each guest prefers (ex: SMS, WeChat, Messenger and many others), AND in the language each guest prefers. No new apps for guests (easy). 100% cloud-based for properties (easy).
Glowing.io enables in-the-moment communication with guests, pre-, during and post-stay through messaging. Further, Glowing.io increases operational efficiency, as well as drives ancillary guest spend. Finally, Glowing.io helps to dramatically increase engagement with "digital" travelers as well as with "silent" guests who are "silent" because they are busy, foreigners or because they simply prefer non-verbal communication.
Key Glowing.io features include:
- Cloud-based using modern web technologies
- Messages assignments and escalation
- Groups messaging
- Moments (auto) messaging
- Global guest profiles
- Staff-2-staff messaging
- Bi-directional language translation
- Message timeline
Used by leading luxury, lifestyle and resort properties around the world to increase guest engagement, increase guest satisfaction, increase operational efficiency, and drive guest spend.