Assistant

samirgroup

About this app

Stay on top of every support request with a powerful, enterprise-grade
ticketing system built for modern teams.

Whether you're an employee reporting an issue, an engineer resolving
tickets, this app gives everyone
the right tools in one place.

TICKET MANAGEMENT

• Submit new support tickets with a title, description, category, and
priority in seconds.
• Track your tickets through every stage: Open, In Progress, On Hold,
Closed, and more.
• View full ticket history and status timeline at a glance.
• Attach photos, documents, and PDFs directly to your tickets.
• Add comments and collaborate with your team in real time.
• Search, filter, and sort tickets by status, priority, type, or date.

FOR ENGINEERS

• Manage assigned tickets from a dedicated dashboard.
• Request or accept ticket transfers and delegations.
• Pull tickets and handle incoming requests with ease.
• Communicate directly with requesters through threaded comments.

FEEDBACK & RATINGS

• Rate service quality once a ticket is resolved.
• Leave engineer ratings and tag-based feedback (Quick Response,
Friendly, Knowledgeable, Effective Solution).
• Help your organization continuously improve service quality.

INVOICING (Salespeople)

• Access and review invoices with aging analysis.
• Search and filter invoices by customer or date range.
• View financial summaries and add comments directly to invoices.

REAL-TIME NOTIFICATIONS

• Get instant push notifications for ticket updates, new assignments,
comments, and transfer requests.
• View your full notification history anytime.

BUILT FOR EVERYONE

• Full Arabic and English support with native RTL layout for
Arabic speakers.
• Light and Dark theme — switch anytime from your profile.
• Designed for all screen sizes with a clean, intuitive interface.

Download now and bring order to your support workflow.