Telecontrol Helpdesk

Telecontrol

About this app

The application will be used by two types of users, administrators, and authorized posts, the objective is to promote the interactions of technical assistants with Makita's After-Sales administration.
Through the application, both types of users will have access to the following functions:
- Consult Calls
This tool allows application users to see tickets opened in the web version of the system and tickets opened through the application.
- Create a new ticket
Both administrators and authorized stations will be able to create a new ticket, to clarify technical doubts, doubts about the status of requests for parts, report problems related to operations and request training.
- Consult Exploded Views
The application will allow users to access the exploded views of Makita products so that it can be used for assembly and disassembly of the products.
- Consult Announcements
All communications triggered by Makita were available in the app for users to consult at any time.