Vikn Desk

VIKN CODES LLP

In-app purchases

About this app

Vikn Desk is the mobile companion to the Vikn Desk helpdesk. Answer customers, work tickets with your team and stay on top of every conversation from your phone.

WORK TICKETS ANYWHERE
• See every open ticket across your workspaces in one place
• Create tickets, assign agents, set priority and status, and close them out
• Filter and search so the urgent ones surface first

CHAT LIKE A MESSENGER
• Reply to customers in a real-time chat thread on each ticket
• Send photos, documents and files straight from your phone
• Record and send voice notes when typing is too slow

NEVER MISS A MESSAGE
• Push notifications for new tickets, replies and assignments
• Jump from the notification straight into the conversation

BUILT FOR TEAMS
• Multiple workspaces under one sign-in
• Invite agents by email and manage roles
• Sign in with Google, Apple or Microsoft, or with your email and password

PLANS
Start free. Upgrade to Pro or Business inside the app with a per-agent subscription billed through Google Play. Storage add-ons are available when you need more room for attachments.

PRIVACY
Your ticket data stays in your workspace. Read our privacy policy at https://vikn.io/legal/vikn-desk/privacy.html and delete your account at any time from Profile > Security.

Vikn Desk is made by Vikn Codes LLP. Questions? Write to [e-mail].

What’s new

First public release of Vikn Desk for Android.
• Work tickets across your workspaces
• Real-time chat with photos, files and voice notes
• Push notifications for new tickets and replies
• Pro and Business plans with in-app subscriptions