Klappið

Strætó bs.

About this app

The Klappið app is an official Public transportation payment app, made for Strætó Iceland (the Administrative body for public transportation in the capital area of Iceland). The purpose of the app is to provide payment possibilities of various sorts in public transportation, including single tickets and period passes (such as monthly or yearly passes) for the citizens and guests of Reykjavík. The user can, in the first phase, sign on, register a payment method, purchase a travel media and confirm the purchase by validation in the buses of Strætó.

Ratings and reviews

Stunningly unreliable. Frequently logs me out just before getting on the bus, fails to load the ticket, or the ticket reader indicates that the ticket is not valid even though it is. Verifying tickets is extremely slow, slowing down the boarding process for everyone. EDIT: I came back to this app after a year of disuse. It won't start most of the time, such on loading terms of service. When it does start and the terms can be accepted, the terms screen still pops up later. Login attempts hang.

When the app works, it's fine. The issue is it only works 30% of the time. It will randomly log you out and then throw error codes at you where the text is "null" so you have no way of even knowing what the error is and making it impossible to log back in. When an app functions as a ticket it has to be stable. This app is about as unstable as it gets.

Can not buy a 30-day card. I believe it is having issues with its 3D secure integration. When I go to pay, it sends me the 3D secure verification through my bank, but as soon as I confirm things on my end, it just freezes. Funnily enough, I can still buy single fare tickets via the app. I called to report the issue, and I was told they were aware of the issue and wasn't just affecting me. If they know there is a problem with the 30-day card, then they should make the single fares cheaper.

What’s new

Disable NFC while app is open to prevent accidental payments