The Computer Technology app brings together the main customer support services in one place.
Open a new request via Help Desk and check the status of tickets already submitted.
You can also access ScreenConnect after contacting Computer Technology and receiving session instructions. Bookings are for scheduled sessions and are available to all customers; Help Desk account holders are advised to open a ticket first. Guides, FAQs, and chat are also available.
The Service Health section displays the status of Computer Technology services and helpful Microsoft 365 alerts for users, with summary information on any anomalies or ongoing changes.
Chat is available for quick information and initial contact; for technical support and complex requests, the Help Desk remains the primary channel.
Notifications, if enabled by the user, allow you to receive service communications and updates.
Help Desk, tickets, chat, and Computer Technology support services.