Thanks to the App Electronic Cicala now you will have an effective alternative to the usual call to our telephone exchange, for requests for technical assistance and info on the status of work in progress.
You will also have the opportunity to receive information and support 24 hours a day and 365 days a year.
The App Electronic Cicala offers users, in addition to basic contact information, opening hours and how to reach the locations with the relevant geolocated map, brands and products managed, also advanced functions for the interaction of services and information to make the experience of repairing your device easier and more satisfying.
Through the use of the Electronic Cicala App, users always have contact references at their fingertips and, during opening hours, can directly call the offices, send an email or a WhatsApp message.
In addition, users of the App Electronic Cicala, have easy access to the services that the company has reserved for its customers such as:
- "Skip the line" to reduce acceptance times,
- "Tracking Repair" to have constant information on the status of the work,
- "Pick-up & Service" to send the product to be repaired by the contracted carrier,
- "On-Site Assistance" to request the repair of the TV directly at home,
- "E-Shop" in order to purchase the original accessories of their electronic devices.
It is also possible to register with your own ID, to receive push notifications, communications on the working status of your device, or the related cost estimate, as well as updates and news, promotions and discounts, invitations to events and exploit all the reserved advantages to registered customers who use the Electronic Cicala App.
For dealers and dealers, dedicated services are provided, which facilitate daily work and interaction with our departments.
Download the App now on your Smartphone / Tablet for free and discover a new way to reach our Support Service.
Through the use of the Electronic Cicala App, Customers can interact more quickly, saving time.