Enel Energia

Enel Spa

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About this app

Welcome to the new Enel Energia App, completely redesigned and improved to independently manage your supplies or to activate our electricity, gas and fiber offers. Find out what you can do:

• You can access all of Enel Energia's digital services with a single account

If you are already registered, use your account to log in or create a new one from the App in a few simple steps. You can also use the same account to access the Enel Energia Customer Area on the enel.it website or to access the digital services of other Enel Group companies.

In addition, to access quickly and safely, you can activate biometric recognition via fingerprint or facial recognition.

• You can keep track of all your active and activating supplies

If you already have one or more active electricity, gas or fiber supplies, you can:

o always have your bills at hand;
o pay one or more bills online in a single solution without having to enter your credit card details each time. With your Digital Wallet, in fact, you will have your payment card details saved and always at hand;
or activate direct debit for your bills and receive, if you had paid it previously, the refund of the security deposit amount;
or communicate your meter reading to us;
or receive your bill in digital format via email to reduce the use of paper and reduce CO2 emissions related to the transport of bills;
or modify some data and characteristics of your supply such as, for example, the power or billing address;
or and much more.

If you have requested the activation of an electricity, gas and fiber supply, you will be able to view the progress of your request at any time and send any documentation needed to complete it directly in the App.

If, on the other hand, you want to activate a new electricity, gas and fiber offer or one of our services, for your home or office, choose directly from our proposals designed for you by consulting our brand new Store!

It is important to know that, if you give consent to the companies of the Enel Group, you will be able to know the advantages of the products and services provided by all the Companies of the Group!

• You can always know when your bill expires or is issued

With our notification services you will be informed promptly and you will not risk forgetting deadlines or payment notices.

• You can check your spending and consumption anytime and anywhere

Discover how we have reorganized the information on your bills: check the progress of your spending through simple and intuitive graphs. You will also be able to check the issuance, amounts, expiry and payment method of your bills.
For your electricity supply, if you have a second generation meter you will also be able to monitor the progress of your daily and monthly consumption to keep your spending under control and compare them with past periods.

• You can find the information you are looking for more easily

You can find the information you are looking for in the Support section, completely renewed in its format thanks to the quick search bar, with contents always updated based on the frequently asked questions of our customers!

Get started now, download the Enel Energia App!

Based on the provisions of Legislative Decree 76/2020, we have published the accessibility declaration of the Enel Energia App on the following web page:
https://www.enel.it/it/supporto/faq/dichiarazione-accessibilita

Ratings and reviews

Avoid at all cost if you're from the United States and trying to use Abroad. It requires an SMS validation which it will not deliver to a +1 United States phone number. Likewise, the account forces you to have a tax ID, which you will not have being a visitor. The support does not offer english speaking representatives, they'll try and ask you to leave a phone number to contact... Which we already established doesn't work for +1 country code. I was in Spain and had much better luck with SMOU app

setting up a direct debit via the app always fails when it comes to payment date. using a UK mobile should make no difference. The chat line isn't helpful as the agent just wants to get to a conclusion rather than a solution.

horrible app with ZERO help or clarity in the services.Also, it has been impossible to update it

What’s new

Ottimizzata la compatibilità e la stabilità complessiva dell’app.